EPIC NORTH Tour Experiences Inc.

a year ago

Our group had a bit of a rocky start to our trip courtesy the airlines we were flying (the less said the better), but with some help from the Epic North team, things eventually got smoothed out, creating an unforgettable experience for us! We were met by a lovely person from Epic North team, Juan at the airport. A huge shoutout to Juan! After our airline misplaced some of our checked bags, Juan not only patiently stood with us while we filed our missing baggage reports with the airlines but he also went above & beyond thinking steps ahead to ensure we were ready for our first night’s aurora viewing. Whitehorse had been snowing for the last few days and realising our bags with essential winter gear did not arrive with us, Juan thoughtfully offered to take us to nearby shops to buy what we needed. Given it was the weekend and many shops were either closed (or closing), he also connected us with a winter gear rental company. Thankfully, the rental store owner reopened just for us to rent us the necessary gear (an incredible gesture in itself!), and we were fully equipped for our first night of aurora viewing. Juan guided us on two nights of aurora chases, one of which rewarded us with a perfect display of the Northern Lights - all while sipping hot chocolate, eating away the M&Ms & Mars bars, roasted s'mores around a bonfire in wilderness, while listening to his fun stories. There was also a heated cabin for when we needed a break from looking up in the sky 😊 An extremely energetic James took us on a stunning drive to Skagway, Alaska, along the White Pass with stops at Carcross Desert, Emerald Lake, Bennett Lake, and many more pretty spots for photo ops. He shared fascinating stories about the Gold Rush era and we even learnt about the origins of President Trump’s grandfather's business in Yukon. Despite snowstorm warnings, James navigated the roads skilfully with abundant caution, and brought us back safely with memories to last us a lifetime. Loved every bit of this scenic trip and the nuggets of wisdom gained, all thanks to James! Rick, another knowledgeable Epic team member, took us to the Natural Wildlife Reserve and the Hot Springs. What an extremely relaxing afternoon at the Hot Springs ‘twas, just wished a tad bit it lasted a bit longer! We also met Tobi, who runs the Epic North tour company. Tobi was kind enough to offer to adjust one of our aurora viewings to a night with better chances, allowing us to witness the Northern lights in all itsbeauty. Thanks much again to Tobi and to your fabulous team who we met (Juan, James and Rick) whose thoughtful actions turned what could have been a potentially stressful trip for all of us into a warm and welcoming experience. Perhaps a small area for improvement would be their responsiveness over emails and calls, which can sometimes be quite delayed during peak season time. But overall, for anyone heading up north, Epic North is the way to go—personalized service, incredible guides, and memories that will last you a lifetime. All in all, an EPIC trip for us, all thanks to EPIC NORTH :)

3 years ago

We arranged for a Skagway tour with Epic North during my stay in Whitehorse. We travelled through the Alaska Highway, Carcross First Nation and Carcross Desert, and saw the town of Skagway. Our tour guide was Yuya and he was very friendly and accommodating! He was super generous with another tour group who was traveling to Skagway to reach the ferry to Juneau. He made sure any time lost helping them was made up by ample time to shop for souvenirs, recommendations for food, and endless stories, histories and facts about Yukon, Klondike Gold Rush and everywhere else along the region. He joined us for lunch and made sure we could stop at beautiful locations along the way and helped us take photos. The tour is a bit pricey at first glance but that is because you receive so much on this tour. We went in late May so we saw valleys, mountains, sand dunes, mountains covered in snow. It was a mindblowing adventure.

a year ago

From booking to drop off, it was a lovely day. James did a fantastic job of leading us to spots all of us could enjoy! I was thankful he had water along as it was a warm day in the Yukon. Thanks for this wonderful experience.