Holiday Inn Express Statesboro by IHG

4 weeks ago

The customer service was superb! Check-in was flawless. They gave coaches and team a welcome gift. The next day, I requested to use the lobby for team bonding and they granted the request. During the training, I noticed the lobby music was a little too loud. I asked if the music could be lowered and without any hesitation a staff member granted my request. Lastly, Ms. Terry or Tee-Tee was a such a delight. We had a tournament that started at 630, but the breakfast didn't start until that time. I asked her if my team could eay breakfast around 0615 and with enthusiasm she and the pantry crew opened the kitchen little early for our young people. This may not be protocol, but this is definitely excellent customer service!

2 months ago

I've stayed at this Stateboro, Ga. HIE 44 times in the last 12 month (no kidding..44) on business. Well run. Clean. Terrific staff. Good parking, internet and free breadkfast. When you spend as much time as I have there you get to know people. These are genuinely nice people whom will do everything they can to make your stay with them a good experience.

a month ago

Tried to check in earlier, we were told rooms not ready, come back at 3:00, we did, still no rooms. Regular check in is at 4pm. We returned at 4pm, still no rooms. We finally got into our room at about 4:20. Our room, a King Suite was very utilitarian but ok. Bed was ok, pillows were flat and terrible. I have never seen soma yet stains in the hallways of a hotel. Everywhere even in the corners or next to a wall. It served it's purpose but, ill probably try a different place next time.